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Terms & Conditions

By clicking on the "Continue" button at the end of the Order form, you hereby agree to be bound by these Terms & Conditions of Sale as well as the Privacy Policy which are hereby incorporated by reference into these Terms & Conditions of Sale, including without limitation, the representations and warranties set out in Clause 2.1 of the Terms and Conditions.

1. Definitions

In these Conditions, the following terms shall have the respective meanings specified below unless the context otherwise requires:

"Buyer" means the person or legal entity identified in the Order as the purchaser of Products.

"Card" means one of the following credit cards: VISA and MasterCard

"Card Company" means the applicable payment and Card processing entity for the relevant Card.

"Conditions" means these Conditions of Sale, and shall include where applicable, the Membership Conditions and the Web Terms.

"Order" means an online order, placed at the Site by a Buyer with Mitzo, for Products in accordance with these Conditions.

"Tickets" means tickets in any form or medium designated by Mitzo, for admission to Events, for which Mitzo invites orders on this Site.

"Ticket Holders" means all persons for whom Buyer is purchasing Tickets or who will be holding Tickets purchased by Buyer.

2. Application and Effect

These Conditions shall govern the sale of Products at the Site by Mitzo to the Buyer


By ordering Products and/or accepting delivery of Products via the Site, the Buyer agrees to be bound by and accepts these Conditions on his/her own behalf and (in the case of Tickets) on behalf of all Ticket Holders.

3. Purchasing Tickets

Buyer shall indicate the Products it wishes to order and the quantity required, at the price specified by Mitzo at the Site, by placing an Order on the designated online form at the Site and providing to Mitzo all necessary information as may be required by Mitzo at the Site.


All Orders made by the Buyer for one or more Product(s) shall be deemed to be an offer made by the Buyer to purchase such Product(s) upon the terms of these Conditions and for the selected prices, quantities and collection/delivery mode set out in the Order. All Orders shall be subject to acceptance by Mitzo.


Mitzo may accept an Order by:

a) online, email, or telephone acceptance and confirmation of the Event(s), price, quantity ordered by the Buyer; or

b) delivering the Product(s) ordered to the Buyer, and upon such acceptance, a binding Contract shall be formed upon the terms set out in these Conditions, the terms of the accepted Order (excluding any terms which are not accepted by Mitzo), and such other terms and conditions as Mitzo may impose as a condition of its acceptance. For the avoidance of doubt, no Contract shall come into existence unless and until the Order has been accepted by Mitzo in the manner set out in this Clause 3.3. Processing of Card payment for an Order shall not in itself constitute acceptance of the Order by Mitzo, provided that where an Order is rejected by Mitzo, any payment made for such Order shall be reversed or refunded by Mitzo.


Mitzo shall be entitled to:

a) decline to accept or reject the Buyer's Order in whole or in part without assigning any reason; or
b) delay or defer delivery of any Order in whole or in part due to Product unavailability, Event uncertainties and contingencies, or for any other reason.


Mitzo shall not be liable for any errors in the pricing or specification of Products ordered by the Buyer that may appear at the Site. The price to be paid by the Buyer for all Products shall be Mitzo's current selling price on the date of receipt by Mitzo of the Order, which may or may not be correctly reflected at the Site.


Unless otherwise agreed by Mitzo in writing, payment for the Products shall be made by the Buyer in full by Buyer's valid Card before delivery of Products.


The Buyer warrants that it is ordering Products for its own use only and not for re-sale purposes.


The Buyer shall bear all shipping, delivery, handling and other charges (where applicable), as well as all applicable taxes (including but not limited to Goods and Services Tax) at the prevailing rates.


All Card payments are subject to the approval of the Card Company and the relevant paying bank. Mitzo shall not be liable in any way if the Card Company or the paying bank refuses to process or accept any Card or Card particulars for any reason.


The Buyer agrees to submit to Mitzo and its payment service provider such Card information and other personal and delivery information as may be reasonably requested by Mitzo or its payment service provider to process the Order, payment for the Order, and to arrange for delivery and invoicing. All information submitted shall be subject to Mitzo’s Privacy Policy.


Mitzo reserves the right to exercise its lawful remedies if a dispute or issue arises over Card payments, or if it does not receive full payment for an Order. In particular, but without limitation to any other remedies, if the Card Company or the paying bank rejects or reverses payment for an Order, Mitzo may in its discretion:

a) reject such Order, or suspend or cancel delivery of such Order;

b) cancel or repossess the Products if collected or delivered; or

c) claim against the Buyer for the full price of the Order as a debt.


Mitzo shall be entitled to set-off and deduct from any refund due to the Buyer, all sums owed by the Buyer to Mitzo under any and all Contracts and other agreements.

4. Cancellation
Cancellation of Tickets / Events

a) No exchange of Tickets will be made under any circumstances and Tickets are not transferable and may not be resold, nor redistributed or used for any commercial or marketing event, activity, promotion or purpose, without the prior written consent of Mitzo. Mitzo reserves the right to cancel any Tickets that have been transferred or resold or redistributed or otherwise used without the prior written consent, and to deny any such Ticket Holder entry.

b) Mitzo may postpone, cancel, interrupt or stop the Events, or deny access to the Venue, due to dangerous situations, or any other causes.

c) In handling refunds for Event postponements or cancellations, the following provisions shall apply:
(i) Notice of such postponement or cancellation will be placed in the media ("Notice").
(ii) All refunds shall be made in the payment mode(s) and at the address set out in the Notice.

5. Other Conditions

All Ticket Holders shall abide by conditions of entry at the Venue on the Ticket, including any restrictions regarding age, height, latecomers, food and drink, prohibited items, cameras and recording devices. No refunds will be made in relation to such conditions.

6. Governing Law and Jurisdiction

These Conditions shall be governed by, and construed in accordance with the laws of Singapore.


The Parties hereby submit to the non-exclusive jurisdiction of the Singapore courts.

World Gourmet Awards 2020
Limwood Group Specialist Bar of the Year
TripAdvisor 2020
TripAdvisor 2020
Travellers’ Choice
Best of the Best
TripAdvisor 2019
TripAdvisor 2019
Travellers’ Choice